Santa Phone Line Privacy Policy
Last updated: 11 December 2025
1. Introduction
This Privacy Policy explains how Bizzy Boss Solutions (“we”, “us”, “our”) collects, uses, stores and discloses personal information in connection with the Santa Phone Line and the website at santa.bizzyboss.nz (together, the “Services”). We are committed to protecting your privacy and complying with the New Zealand Privacy Act 2020.
2. Who we are and contact details
Bizzy Boss Solutions is a New Zealand-based business providing AI-powered reception, booking and automation services, including the Santa Phone Line operated from Rolleston, Canterbury. If you have any questions about this Privacy Policy or our handling of personal information, you can contact:
Bizzy Boss Solutions
Rolleston, Canterbury, New Zealand
Email: [email protected]
3. What personal information we collect
Depending on how you use the Services, we may collect:
- Caller and child details: First name (or nickname), age range, and any other information the caller or child chooses to share in conversation with Santa (for example, favourite activities or Christmas wishes).
- Transcripts: Automated transcripts are captured for quality, safety and service improvement.
- Technical and usage information: Call time and duration, IP address for website visits, device identifiers, browser type, and pages visited on santa.bizzyboss.nz, collected via our telephony platform, CRM and website technologies (including cookies and analytics).
Personal information includes any information about an identifiable individual, including children’s voices and names.
4. How we collect personal information
We collect personal information in the following ways:
- Directly from you or your child when you call the Santa Phone Line, speak with Santa, or contact us by email or through our websites.
- Automatically through our telephony and CRM systems when a call connects (for example, call metadata, phone number, time and duration).
- From cookies and similar technologies on santa.bizzyboss.nz, which may collect information about your device and browsing behaviour.
5. Why we collect and use personal information
We collect, use and store personal information for the following purposes:
- To provide the Santa Phone Line and enable children to speak with Santa.
- To ensure the service is safe, friendly and appropriate for children, including monitoring for abuse or misuse.
- To improve the Santa experience and our underlying technology, including training and tuning our AI-driven systems within appropriate safeguards.
- To operate, maintain and improve our websites, phone systems, CRM and automations.
- To respond to enquiries from parents, caregivers or other adults, including about our business services.
- To comply with our legal obligations and to protect our rights, property and safety and that of our users and the public.
6. Children’s privacy and parental involvement
The Santa Phone Line is designed for children with the supervision of a parent or caregiver (“grown-up”). We encourage a grown-up to initiate or supervise the call and to help the child understand that:
- The call will be transcribed and used to provide and improve the Santa experience.
- They should not share sensitive information such as full home address, school name, or other detailed contact information.
If you are a parent or caregiver and have concerns about a recording involving your child, you may contact us to request access, correction or deletion, subject to our legal and operational requirements.
7. Call details and retention
Details of each calls to the Santa Phone Line will be stored within our telephony and CRM systems. Transcripts are used to:
- Deliver and monitor the Santa experience.
- Maintain quality, troubleshoot issues, and improve our AI and automation services.
- Review any incidents or complaints.
We retain recordings and related data only for as long as reasonably necessary for these purposes, typically for up to 6 moths after the end of the Christmas season, unless a longer period is required for legal, regulatory or dispute-resolution purposes. After that, details may be securely deleted, anonymised or de-identified.
8. Cookies and website tracking
Our website at santa.bizzyboss.nz may use cookies, pixels and similar technologies to:
- Make the site work and remember basic settings.
- Understand how visitors use the site, including traffic, page views and interactions.
- Support security, spam protection and performance of our hosting and CRM platform.
Where these tools collect personal information (such as IP address or device identifiers), we treat that data as personal information and handle it in accordance with this Privacy Policy and New Zealand’s Privacy Act 2020.
You can adjust your browser settings to refuse some or all cookies, but this may affect how the site functions.
9. Disclosure of personal information
We may share personal information with:
- Service providers and partners who help us provide the Services, including telephony providers, CRM and automation platforms, hosting providers, analytics services and email platforms, under appropriate confidentiality and data-protection arrangements.
- Professional advisors such as lawyers or IT security specialists where reasonably necessary for our business and legal obligations.
- Law enforcement or regulators where required or permitted by law, or where we believe disclosure is reasonably necessary to protect our rights, safety or the safety of others.
- Successors or acquirers in connection with a business sale or restructuring, subject to appropriate protections.
We do not sell personal information.
10. International transfers
Because we use cloud-based platforms and service providers, personal information may be stored or processed in countries outside New Zealand. Where information is transferred overseas, we take reasonable steps to ensure that the information is protected by safeguards comparable to those in the New Zealand Privacy Act 2020.
11. Security
We take reasonable steps to protect personal information from loss, unauthorised access, use, modification or disclosure, including using reputable cloud providers, access controls and security practices. However, no system is completely secure, and we cannot guarantee absolute security of data transmitted over the internet or by phone.
12. Your rights
Subject to certain exceptions under the Privacy Act 2020, you have the right to:
- Request access to personal information we hold about you or your child.
- Request correction of personal information that is inaccurate, incomplete or out of date.
- Raise concerns or make a complaint about our handling of personal information.
To exercise these rights, please contact us using the details above stating the date and time of your call. If we cannot meet your request, we will tell you why. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner.
13. Links to other sites
Our Santa website may include links to our main website (bizzyboss.co.nz) or other third-party sites. This Privacy Policy applies only to the Santa Phone Line and santa.bizzyboss.nz; you should review the privacy statements of other sites you visit.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Services, technology or legal obligations. The updated version will be posted on santa.bizzyboss.nz with a revised “Last updated” date, and your continued use of the Services after the update will indicate your acceptance of the changes.